Ever since April 1, I've been impatiently awaiting the arrival of my April Burda. Ever since I got my subscription back in October (when the local Borders discontinued selling it), the magazine arrives on the 1st or 2nd of the month. By April 7, when it hadn't shown up yet, I was starting to pace. Someone had already posted a review from the April issue and I didn't even have mine yet!
I emailed GLP International's customer service, and a woman named Annika got back to me that same day. She said that the Easter holiday had delayed shipping and they hadn't started to ship until April 3. My magazine should be arriving shortly.
Well, it didn't. I emailed them again on April 14th and got a phone call from Annika the following day. She agreed that my magazine should have arrived. She apologized because they had no April issues left to send me, but she checked with my local Borders (which started selling the magazine again shortly after I subscribed) and they had several copies left. She asked them to hold one for me, and in exchange for the inconvenience and probably higher price (Borders' $10 to GLP's less than $8), they extended my subscription for two months.
It's so rare to get customer service that good that it was almost worth the delay. And I stopped at Borders right after work and got my magazine. And when I got home, my order of Swedish Tracing Paper from Birch Street had arrived, so now I can actually start tracing patterns again.